FREIGHT EDGE HELP

 

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Freight Edge Support: Severity Levels

Please find below descriptions and response times for FreightEdge Customer Service Severity levels.

Customers can mark their support request with a severity rating by submitting support requests through our Support Page.

Severity 1 - Service unavailable or unusable

Examples: API service down, Login to Platform(s) unavailable.

Severity 2 - Service significantly disrupted or delayed

Examples: Platform running slow, certain functions not working

Severity 3 - Moderate functionality issue

Examples: Training/Education Question, Integration Query

Severity 4 - Feature Request/Feedback

Examples: Feature Request, Comments/Feedback

Estimated Response and Update time per severity:

Severity 1  <1hr, Hourly until remediation

Severity 2 <4 hours, Daily

Severity 3  <12 hours, Every 2 days

Severity 4  As/If needed

 

Call Us Directly

1-513-855-EDGE (3343)

 

EMAIL Us Directly

HELP@FreightEdge.biz

Hours of Operation:

We’re available on the phone 24x5.

7am Monday - 6pm Friday EST